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Frequently Answered Questions

What is Three Colours Purple?

Three Colours Purple is a dedicated digital platform designed to help families and friends honour, remember, and celebrate the lives of their loved ones through structured Death Notices and interactive Memorial Pages.

What is the purpose of the website?

Our purpose is to provide a dignified, centralized space for sharing obituary details, preserving cherished memories, posting condolences, and connecting communities during times of loss.

Who can use this website?

The platform is open to anyone looking to create memorial tributes, search for death notices, or leave messages of support and sympathy for grieving families.

How do I register or log in?

You can register or log in by clicking the account access links at the top of the page. Follow the prompts to set up your profile or use your preferred credentials securely.

I don’t see a Death Notice for my loved one. Can I create one?

Yes, if a Death Notice is not listed, you can initiate and create a new one following the platform’s verification and submission guidelines.

Why do I need to register or use social login before I can leave a comment or engage on the website in any way?

To ensure a safe, respectful environment and protect the privacy of families, we require user authentication to prevent spam and verify all interactions on memorials and death notices.

Can I have a Death Notice removed?

Removal requests for Death Notices are handled carefully through support review to maintain historical accuracy and family wishes. Please contact us directly for assistance.

Do I need to be next of kin to create a Death Notice or Memorial Page for a deceased?

While next of kin typically initiate notices, authorised family members or close representatives designated to handle arrangements can also create them.

What if a Memorial Page is already created for a deceased, can I create another one?

Yes, you absolutely can. Memorial Pages are linked to a Death Notice, and appear as separate links below the Death Notice.

Can I have a Memorial Page removed?

A Memorial Page can only be removed by the original creator, who has the option under “Settings” on the Memorial Page to remove a page by permanently deleting it. Should the editor opt for this option, the page cannot be retrieved at any time in future.

Is the personal information I supply available to third parties?

No. We value your privacy very highly, and any personal information you supply, including any email address, will only be used for the purpose it was intended as stipulated in our Terms & Conditions which you agreed upon during the registration process. Our Privacy Policy provides further information on how we protect your personal information and we encourage you to peruse the provisions.

How do I edit or delete a message or condolence I posted?

If the Death Notice or Memorial Page is still active and you are logged into the website, there is a button underneath the message you posted giving you the options copy/edit/delete.

What if I have forgotten my username or password?

All our passwords are encrypted for security purposes, and your existing password cannot be retrieved. If you have forgotten your password, the button “Forgot your password?” is available on the login screen and a new system generated password will be sent to the email address you used at registration. Once you have clicked on the link in the email to access your member account, you will be prompted to change your password to a new one containing the prescribed characters. If you have forgotten your username, please contact us.

How do I edit my Memorial Page content and settings?

If you are the creator of a Memorial Page, you can edit any information you previously entered or change any photos or videos previously uploaded by clicking the “Edit page info” button on the Memorial Page. By clicking the “Settings” button, you can change page visibility, notifications, allowing visitor’s posts, etc. that will be actioned moving forward once you “Save changes”.

How do I deactivate my account?

If you would like to deactivate your account, you can do so in the ‘My Account’ page by clicking on ‘Deactivate my account.’ Any Death Notices and/or Memorial Pages you have created will still be active. To reactivate your account, contact us with your request and we’ll be happy to oblige.

How can Funeral Parlours partner with or contribute to Three Colours Purple?

We provide various options for Funeral Parlours to contribute to the website. Please contact us by email at support@threecolourspurple.co.za for more details.

How can businesses or networks get involved?

If that is the case, we cannot wait for you to join our network! Visit our information page for your next step.

Are there additional collaboration opportunities available?

If that is the case, we cannot wait for you to join our network! Visit our information page for your next step.

Who owns and operates the Three Colours Purple website?

The website is privately owned and operated by Three Colours Purple (Pty) Ltd. The offices are based in Cape Town, South Africa and the site is currently managed by its founder.

If you cannot find the answer you are looking for, feel free to contact us.